Delivery & exchange

Delivery

Delivery is possible after the complete payment of the goods.The delivery policy applies only in the territory served.

Home delivery tracking

You can now track your home delivery status online by clicking here : https://marchandtracker.cleardmanager.com/login.html#/fr-ca.

All you need is your invoice number and your phone number (the one associated with your invoice).

Order processing time

As a result of your online purchase, please allow 2-5 business days after your purchase online before you receive a call to confirm your order. This period is for the processing of the order. If the products in your order are not available at the moment, the web responsable will contact you to inform you of the order delay with our supplier. 

The time may be much shorter if the merchandise is available in the store, about 4 to 5 business days before you receive your call to set the expected delivery date. The timeframe also varies depending on the city or region. We invite you to contact us at 1 888 868-8777 to check the availability of your merchandise and to know the time of the order associated with it.

Meubles Marchand is committed to delivering your merchandise on the confirmed date with you. On the other hand, some unforeseen circumstances could arise : difficult climatic conditions, delay in delivery of a supplier not respected, mechanical breakdown of a truck, etc. For these reasons, Meubles Marchand can not be held responsible for the failure to respect the expected date.

Territory served by delivery

Delivery is only possible on the territory of Abitibi-Témiscamingue and certain territories in Nord-du-Québec. If you wish to have goods delivered outside of this territory, please contact Meubles Marchand before making your purchase to verify the possibilities.

Costs associated with delivery

In order to meet the continual increases in freight, gasoline and environmental expenses, a $ 59.99 tax fee is applied for each delivery in the Abitibi-Témiscamingue territory. Delivery charges apply when exchanging merchandise too. See "Exchanges" section for more details.

Retrieve merchandise in store

You can easily pick up your ordered merchandise in one of our stores in Val-d'Or, Rouyn-Noranda, Villemontel or Lasarre. Just mention it to the member of our delivery team when you receive your call at the end of the order processing process.

Delivery conditions

Our delivery team will contact you 15 to 30 minutes before the scheduled date to confirm. Here's how to make sure you're ready at the agreed time : 

  • The customer must ensure that the dimensions of the doorways, stairs and the planned storage space are large enough to allow deliverers to deliver and place the merchandise without any problem.

  • The customer's entrance must be clear and accessible at the time of delivery.

  • The signature of a person of legal age (18 years or older) is required upon delivery.

  • If necessary, the only doors that our drivers are allowed to remove are those with pivot hinges.

  • Our deliverers will unpack the merchandise, except the items that must be assembled by the customer or the plastic films of the manufacturer.

  • Our deliverers do not make any installation, connection or move furniture or appliance.

  • If difficult conditions arise on delivery, our delivery personnel will inform the customer and ask them to sign a disclaimer or to return to the store to choose other items.

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Exchange

We do not accept refunds. Only exchanges are accepted.

Each case of exchange of merchandise deserves to be evaluated according to its special features. We invite you to contact your Meubles Marchand store within 48 hours after delivery to exchange it at 1 888 868-8777.

In the event of damage or defects, you must report customer service within 48 hours of delivery (see return policy).

The unused product must be returned in its original condition and packaging. The exchange of the goods must be approved by Meubles Marchand. The assessment will be based on criteria such as the type of product, condition, color and other factors that may influence its resale price.

All costs of delivery, administration, handling or storage are non-refundable. The customer is responsible for the delivery charges applicable to the return and the packaging required.


CONTACT US

For questions or comments regarding online purchasing terms, please contact us at 1 888 868-8777 or by email at info@meublesmarchand.qc.ca.